Frequently Asked Questions
These are the most commonly asked questions about Green Beaver.
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Where are Green Beaver products made?
Green Beaver products are exclusively designed, manufactured and tested in a small Canadian town called Hawkesbury, Ontario.
Where can I buy Green Beaver products in person?
You can find us at major retailers across Canada, from Shoppers Drug Mart, Walmart, Loblaws, Sobeys, Whole Foods, Jean Coutu, and Rachelle Bery, to Healthy Planet and London Drugs.
Please note that availability may vary by store and region. For help finding a location near you, please use our Store Locator.
Are all Green Beaver products cruelty-free?
Yes! Green Beaver has been cruelty-free since day one. We do not test our products on animals.
Are all Green Beaver products vegan?
Most Green Beaver products are vegan. Our lip balms and SPF 40 and SPF 50 sunscreens are exceptions because they contain organic beeswax sourced from Hockley Valley in Southern Ontario.
Does Green Beaver use artificial fragrances or perfumes in its products?
No, we do not use artificial or synthetic fragrances in our products. Our scented products use essential oils or natural fragrances.
Does Green Beaver use nanoparticles in its products?
No, we do not use nano-sized particles in our product formulas. For example, our Hydroxyapatite Toothpastes use hydroxyapatite in microparticle form.
Are your products suitable for sensitive skin?
We formulate our products with sensitive skin in mind. Our deodorants, antiperspirants, and sunscreens are dermatologically tested. However, individual reactions may vary. We recommend testing a new skincare product on a small area of skin before applying it more widely.
Are your products gluten-free?
Yes, all our products are gluten-free.
Which ingredients are your products formulated without?
Our products are formulated without alcohol, aluminum, artificial colours, artificial fragrances, artificial preservatives, baking soda, benzene, fluoride, hydrogen peroxide, microplastics, mineral oil, octinoxate, oxybenzone, parabens, paraffin, phthalates, polyethylene glycol (PEG), propylene glycol, silicones, sparkles, synthetic waxes, talc, and triclosan.
Are your products GMO-free?
Yes, all our product formulas are GMO-free.
Are your products hypoallergenic?
Our deodorants, antiperspirants, and sunscreens are hypoallergenic and dermatologically tested. However, individual allergic reactions are still possible. Check the ingredient list before use if you have known allergies or sensitivities.
What should I do if I experience irritation or a reaction to a product?
Stop using the product immediately and contact a healthcare practitioner for advice. If you experience difficulty breathing or swelling of the lips, tongue, or throat, seek emergency medical help immediately.
Please also let us know by completing our Product Complaint Form. Keep the product and packaging so you can provide the product name, lot number, and details of your reaction. Submitting the form does not replace medical care.
What is the shelf life of your products? How do I calculate the expiry date?
Our products generally have a shelf life of three years from the date of manufacture. Always follow the expiry date printed on your product, where provided. For help determining your product’s expiry date, read our short guide.
Can your products be used during pregnancy or while breastfeeding?
Yes, our products can be used during pregnancy or while breastfeeding when used as directed. As individual circumstances may vary, we recommend checking with your healthcare professional. For information about a specific formula or ingredient, please contact our customer service team.
Which Green Beaver products can be used for babies?
Our Strawberry Anti-Cavity Toothpaste and Bubble Gum Anti-Cavity Toothpaste are fluoride-free, safe to swallow, and suitable for babies aged 3 months and older. Use as directed on the product label.
Our mineral sunscreens are suitable for babies aged 6 months and older. For babies younger than 6 months, consult a healthcare professional before using sunscreen.
For guidance on using our body lotions, Castile soaps, or other products on babies and children, please contact our customer service team.
I have an issue with my order. Who should I contact?
For all product complaints, please fill out our Customer Complaint Form.
If you need information regarding your online order, please contact us at customerservice@greenbeaver.com or 1-888-666-1206. We will process your order within 2 to 5 business days.
Where does Green Beaver ship?
We ship to Canada and the continental United States. Currently, we do not ship internationally.
What is your shipping policy?
We offer FREE SHIPPING via Canada Post, UPS, or Purolator on Canadian orders of $65+, calculated before tax and after discounts. Canadian orders under $65 are charged a $14.99 flat shipping fee. We ship to P.O. boxes via Canada Post.
Do you ship to the US?
Yes, we ship to the continental US. Orders with US shipping addresses are subject to a $39 USD flat shipping fee. We ship to the US via UPS and USPS. We do not ship to US P.O. boxes. Customers are responsible for any applicable customs, duties, taxes, and charges.
How can I track my package?
Use the Canada Post, UPS, or Purolator websites to track your package using the tracking number emailed to you when we shipped your package. If you do not receive a tracking number, please contact us at customerservice@greenbeaver.com or 1-888-666-1206.
My order is wrong. Can I change or cancel my order?
Yes, you can. Your satisfaction is our priority, so if there's an issue with your order, you may change or cancel it, provided it has not yet been shipped. Email us at customerservice@greenbeaver.com or call us at 1-888-666-1206.
What is Green Beaver's return policy?
For online sales, all transactions are final, and we do not accept exchanges or returns. You may change or cancel your order before it has been shipped.
Buyers take on the risk for any damage incurred during shipment. So, Green Beaver is not responsible for products that were broken, cracked or chipped due to shipping.
However, if there is a manufacturing defect in the product, we offer a full reimbursement or product exchange.
What if my package was damaged in shipping?
Green Beaver is not responsible for any damage done to the products in the process of shipment. For any claims involving merchandise loss or damage, please contact the carrier responsible for the delivery.
Be sure to keep all package materials, including the box your product arrived in, as the carrier may need to inspect the damages.
Does the black stripe on my toothpaste tube mean it is made of chemicals?
The black stripe on the tube is simply an “eye mark” used in the manufacturing process. It guides the machinery on where to cut and seal the tube correctly and does not relate to the ingredients in any way.
Do your toothpastes contain fluoride?
No, all Green Beaver toothpastes are fluoride-free. Our formulas contain xylitol, a natural sugar alcohol found in plants that provides sweetness without promoting tooth decay to help reduce bad bacteria.
Our Anti-Cavity Toothpaste contains 20% xylitol as a medicinal ingredient to help prevent cavities.
Why do you use glycerin in your toothpastes?
Glycerin helps retain moisture and keeps the toothpaste from drying out. It also contributes sweetness, helping improve the taste.
Can I rinse after brushing with your hydroxyapatite toothpaste?
Yes, you can rinse with water after brushing without reducing the toothpaste’s effectiveness.
Our hydroxyapatite toothpastes are for adults and children aged 6 years and older. Do not swallow. Brush thoroughly for at least one minute, preferably after each meal or as directed by a healthcare practitioner. Use as part of an oral health routine that includes regular flossing and dental checkups.
Are all Green Beaver toothpastes safe to swallow?
No. All our toothpastes are fluoride-free, but not all are safe to swallow. Always follow the directions on your specific toothpaste.
Safe to swallow when used as directed:
- Fluoride-Free Frosty Mint, Green Apple, Zesty Orange, Cinnamon, Star Anise, and Spearmint
- Kids Anti-Cavity Strawberry and Bubble Gum, developed specifically for children
Do not swallow:
- Fluoride-Free Sensitive
- Anti-Cavity Sensitive
- Hydroxyapatite Enamel Protect
- Hydroxyapatite Extra Whitening
Being fluoride-free does not automatically mean a toothpaste is safe to swallow.
What is the difference between an antiperspirant and a deodorant?
Deodorants help control body odour by targeting odour-producing bacteria or masking smells. They do not reduce sweating. Antiperspirants help reduce underarm perspiration and may also provide odour protection.
Why choose an aluminum-free antiperspirant?
Many conventional antiperspirants contain aluminum. If you prefer to avoid aluminum in your personal care routine, our aluminum-free antiperspirants offer both odour and wetness protection using our NaturaDri™ technology.
What is NaturaDri™?
NaturaDri™ is Green Beaver’s proprietary technology for wetness protection without aluminum. It combines natural waxes that form a protective barrier on the skin’s surface with absorbent starch powders that help absorb moisture.
Watch our video to learn more about NaturaDri™.
Do natural deodorants work?
Yes! Green Beaver natural deodorants provide 24-hour odour protection, helping control the odour that develops when bacteria on your skin break down sweat. Sweating is a natural, essential process that regulates body temperature. Contrary to popular belief, sweat itself is odorless; it's the bacteria that thrive in warm, moist environments that break down sweat's proteins and lipids into unpleasant-smelling byproducts.
We offer scented options made with essential oils or natural fragrances, as well as an unscented deodorant for those who prefer no added fragrance.
How do I transition to a natural deodorant or antiperspirant?
Start by applying your new product to clean, dry underarms, following the label directions. Test it on a small area of skin before applying it more widely. If you’re switching from an antiperspirant to a deodorant, remember that deodorant controls odour but does not reduce sweating.
If you're willing to give it a try, consider a weekly underarm wash with diluted apple cider vinegar during your shower (avoid right after shaving). This can help balance your pH levels and eliminate odor-causing bacteria. It's a natural remedy with antibacterial properties. You can also try using a mild antibacterial wash designed specifically for the body.
If you experience redness, itching, or burning, stop using the product rather than treating irritation as a normal adjustment. Contact our customer service team for help choosing a suitable formula.
What is Castile Soap?
Castile soap takes its name from the Castile region of Spain and was traditionally made with olive oil. Today, many Castile soaps use other plant-based oils.
Our Castile soap is made with organic sunflower and coconut oils through saponification - the reaction of oils with a lye solution to create soap. Our formulas are biodegradable and contain no synthetic detergents or animal fats.
To learn more, read our two-minute guide to Castile soap.
Do you offer unscented products?
Yes! We offer unscented Castile soap, deodorant, and antiperspirant. Our sunscreens and Intense Moisture Face Cream are also unscented.
What is the difference between mineral and chemical sunscreens?
Mineral sunscreens use zinc oxide, titanium dioxide, or both. These mineral particles remain mainly on the skin’s surface, where they absorb UVA and UVB rays and also reflect and scatter some of it.
Chemical sunscreens use other ingredients that absorb UV radiation and release the energy as a small amount of heat. Some of these ingredients can also be absorbed into the skin.
Are your sunscreens water-resistant?
Our SPF 40 Sport sunscreens for adults and kids are water-resistant for up to 80 minutes. Follow the label’s reapplication directions, including after swimming, sweating, or towel-drying.
Our SPF 50 Protech and SPF 27 Spray sunscreens are rated for everyday use and are not water-resistant.
Are your shampoos suitable for colour-treated hair?
Yes, our shampoos are suitable for colour-treated hair. Follow your colour-treatment instructions or your stylist’s advice, including how long to wait before shampooing after colouring.
Are your product formulas biodegradable?
Yes, all Green Beaver product formulas are biodegradable. We only use natural ingredients in our formulations.
Are your sunscreens reef-safe?
Yes! Our mineral-based SPF 40 Sport, SPF 50 Protech, and SPF 27 Spray sunscreens are reef-safe. Whether you’re swimming in a lake, river, or ocean, choose a water-resistant formula for swimming and follow the label’s directions. Our SPF 40 Sport sunscreens are water-resistant for up to 80 minutes.
Travelling? Many destinations now require reef-safe sunscreen, so check your destination’s sunscreen requirements before packing.
Is your coconut oil sustainably sourced?
Yes, our organic coconut oil is sustainably sourced and certified to the COSMOS standard, which includes requirements for organic ingredients, processing, and environmentally responsible practices. Learn more about the COSMOS standard.
Do you have refills?
Yes! We offer refills for our natural hand soaps. We’ve also partnered with KIIMA to offer aluminum-free antiperspirant refills in Fruity Escape, Vanilla Bliss, Fresh Verve, and Freedom. These refills are designed for use with the KIIMA refillable applicator.